How we support you.
The short version
We help creative founders and small-business owners move from “everything in my head” to calm, repeatable systems. Borrow the ops seat before you hire full-time. Get time back. Keep your creative identity intact.
The long version
Business Process Diagnosis
A focused working session to surface your top 3 pain points and set priorities. You’ll get a clear view of what to tackle first and why.
Proposal
A practical plan with scope, timeline and what “good” looks like. No jargon, no mystery, just a path we both agree to.
Sprints
Short, concentrated bursts of implementation to unlock time and revenue. We document, simplify and execute fast.
Ongoing support
We stay close to optimise, train, and build capability, or step in as interim leadership until your permanent hire lands.
What we do.
Business Process Review
A rapid diagnostic across operations, marketing and sales to see what’s working, what’s slowing you down, and where you’re leaving value on the table. Expect a practical action plan you can track.
Business Optimisation
Scaling shouldn’t flatten your culture. We redesign operational, financial, sales and marketing processes so they run smoothly and protect the creative spark your clients come for. Progress is measured and visible.
GenAI Enablement (practical, not hype)
AI helps when it saves hours and money now. We select tools that fit your workflows and budget, then build simple playbooks your team actually uses. No science projects. 
Interim Leadership — hireable COO / Head of Ops
Not ready for a full-time Head of Ops? Borrow the seat. We lead the work, steady the team, and leave you with foundations that last. 
Who we support.
We work with founders who are building businesses with a strong identity — whether that’s a brand, a community, or a creative product.
That might be:
• Independent magazines and media platforms
• Design and brand studios
• Membership organisations
• Boutique ecommerce and consumer brands
• Content creators building teams and revenue streams
The commonality isn’t industry. It’s that you’ve built something original, you want it to grow, and you don’t want the operational side to crush the spark that made you start.
FAQ.
Do you work onsite or remote?
Mostly remote — it keeps costs down and momentum up. But when a workshop, team reset, or big change moment calls for it, we’ll be in the room.
Will you replace our tools?
Only if they’re slowing you down. We’d rather right-size what you already have than add more software nobody uses.
Do you build custom AI models?
No. We set up practical, off-the-shelf AI tools that save time and reduce errors. Think playbooks, not PhDs.
Are we a fit if we’re not a “creative” business?
If your business has a strong identity and you care about the quality of your product, service, or brand, then yes. Our clients range from independent magazines to design studios to consumer brands. The common thread is founders who want growth without losing their voice.
What happens when we’re ready to hire?
We’ll make sure the systems, documentation and handover are in place so your new ops lead can land smoothly and keep things moving.
How quickly will we see impact?
Usually within the first sprint. The diagnostic + proposal gets us to immediate wins, whether that’s time back for you, smoother delivery for your team, or clearer reporting.